Verify a supplier’s changed bank details before paying
An email saying ’our bank details have changed, please update them’ is the classic invoice-redirection scam. It costs businesses dearly because it looks completely routine.
- Treat any request to change a supplier’s bank details as suspect until proven otherwise.
- Phone the supplier on a number you already hold — not one from the email asking for the change.
- Speak to a known contact and confirm the new BSB and account number verbally.
- Watch the Confirmation of Payee name-check when you save the new payee — a no-match is a red flag.
- Make the first payment to new details a small one and confirm receipt before paying in full.
- Log who you verified with and when, so the change has an audit trail.
Still stuck after those?
You’ve done the right thing by trying. Send whedo.it a quick note — what you tried, what you saw — and a senior pair of eyes will be on it the same business day.