version 26.6.3 · Self-Help · Printing~3 min read

Double-check payee details before you transfer

Once money sends, getting it back is hard. Two minutes checking the details beats weeks chasing a reversal.

  1. Confirm the BSB and account number against a source you trust, not a number from an email or text.
  2. Watch the Confirmation of Payee name-check prompt — most AU banks now show match, close-match or no-match.
  3. Stop if you see a ’no match’ or ’close match’ and verify before continuing — do not just click through.
  4. For a new payee, send a small amount first and confirm it landed before sending the rest.
  5. Re-read the BSB and account number once more before you hit confirm.

Still stuck after those?

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