Double-check payee details before you transfer
Once money sends, getting it back is hard. Two minutes checking the details beats weeks chasing a reversal.
- Confirm the BSB and account number against a source you trust, not a number from an email or text.
- Watch the Confirmation of Payee name-check prompt — most AU banks now show match, close-match or no-match.
- Stop if you see a ’no match’ or ’close match’ and verify before continuing — do not just click through.
- For a new payee, send a small amount first and confirm it landed before sending the rest.
- Re-read the BSB and account number once more before you hit confirm.
Still stuck after those?
You’ve done the right thing by trying. Send whedo.it a quick note — what you tried, what you saw — and a senior pair of eyes will be on it the same business day.