Existing clients have a portal. Active tickets have an inbox. Emergencies have a phone. The right channel gets you the right response time — every time.
Five routes: three framed client portals + ticket email + P1 phone.
When you are asked to "jump on Zoho", this is the door. Browser-based, no install.
Open Desktop Connect →Your company’s own branded portal: raise and track tickets, talk to the AI assistant, find self-help, and see your monthly reporting. Sign in with your Microsoft 365 work account — your usual two-factor sign-in applies.
Open client portal → How it works →Backup status, restore points, recovery jobs, and 24/7 MDR alerts.
Open Acronis console →For new tickets, scoping questions, or anything that is not a P1 emergency. Replies typically within the hour, business hours Perth time.
[email protected] →For Priority 1 events — production outage, suspected security incident, locked out of identity. Business-hours P1 response within 30 minutes.
+61 421 346 887 →Twenty short tutorials — vigilance for normal humans, not security specialists. Print them, share them, save them.
A Support Representative will get in touch.
A Support Representative will be in touch the same business day.
No deck, no pitch — walk your environment with a senior Australian practitioner. Confidential by default.
I built this business because I wanted to do managed services properly — for a small number of clients, at a senior level, with the same person on the end of the phone every time. The work is too important and the stakes are too high for anything less.
Behind the formal qualifications: a Cyber Security degree from the University of the Sunshine Coast, currently working on my Master’s, plus a continuous stack of Microsoft, Acronis and Nerdio certifications — the ones that have to be renewed because the threats don’t stay still.
Behind the certifications: thirty years of doing the work. I cut my teeth in consulting, then went to Cisco on the team building the original iPhone — Cisco’s VoIP handset, the trademark Apple later acquired in the 2007 settlement. At TPG in 1999 I sold frame-relay networks when frame-relay was the cutting edge of business connectivity. I built and sold a Sydney-based MSP called Online IT before relocating to Perth.
Three decades of watching what’s actually changed and what hasn’t. The technology has changed almost beyond recognition. The principles haven’t. Identity first. Backup that has actually been tested. A senior practitioner who knows your environment. Calm in an incident. Honest answers when the answer is “no.”
That’s whedo.it. That’s the brief. That’s why long-tenure clients don’t leave.
— Warren Ephron, Director