Recognise a spoofed caller ID
The name and number on your screen can be faked to look like your bank or a government agency. Treat caller ID as a suggestion, not proof.
- Don’t trust an incoming number or name as proof of who’s really calling — it can be spoofed.
- Be suspicious if a ’trusted’ caller asks for codes, passwords, payments or remote access.
- Hang up and call the organisation back on a number you find independently, not the one that just rang.
- Remember real banks and agencies are happy for you to call them back to verify.
- Never act on threats or urgency during the call itself — that pressure is the scam.
- Report persistent spoofed calls to Scamwatch so the pattern is tracked.
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