Sign in to your company’s support portal
Your company has its own whedo.it support portal for tickets, self-help, the AI assistant and reporting. You sign in with your normal Microsoft 365 work account.
- Go to your company’s portal: yourcompany.whedoit.support. Not sure of the name? Use portal.whedoit.support, or ask us.
- Select Sign in with Microsoft and use your work email address. There’s no separate password to remember.
- Complete your usual two-factor sign-in prompt.
- To raise a ticket, add a short title, what happened and how urgent it is — and attach a photo of the error if you can.
- Open Tickets to see progress and reply to the engineer in the same conversation.
- Try the Assistant for quick questions, or Self-help for step-by-step guides.
- On your phone, add the portal to your home screen so it opens like an app. On an iPhone, notifications only work once it’s added to the home screen.
Based on: whedo.it client support portal
Still stuck after those?
You’ve done the right thing by trying. Send whedo.it a quick note — what you tried, what you saw — and a senior pair of eyes will be on it the same business day.