Spot a remote-access tech-support scam
Someone calls or pops up claiming your computer is infected and offers to fix it — if you let them log in remotely. That access is the scam.
- Be suspicious of any unexpected call or pop-up saying your computer has a virus or has been ’hacked’.
- Know that Microsoft, Telstra, the NBN and your bank do not cold-call you about computer problems.
- Never install remote-access software (like AnyDesk or TeamViewer) because a caller told you to.
- Hang up or close the pop-up — don’t ring the number it shows.
- Never give bank details or let a stranger ’log in to fix it’ or ’process a refund’.
- If you already gave access, disconnect, run a security scan, and call your bank and IDCARE on 1800 595 160.
Still stuck after those?
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