Know when to use a channel and when to use a chat
Chats are quick and private; channels are shared and stay with the team. Picking the right one keeps work findable.
- Use a chat for quick, ad-hoc messages with one or a few people that don’t need to live anywhere permanent.
- Use a channel when the conversation belongs to a project or team and others may need it later.
- Remember channel messages are visible to everyone in that team; chats are only seen by participants.
- Files shared in a channel live in the team’s SharePoint and stay put; files in a chat sit in the sender’s OneDrive.
- Start a new topic in a channel as a new post, and reply within a post to keep threads tidy.
- If a chat turns into ongoing project work, move it into the relevant channel.
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