version 26.6.3 · Self-Help · Printing~3 min read

Free a file that says it’s locked or ’in use’

A file ’locked for editing’ usually means it’s still open somewhere or mid-sync. Work down the calm options before forcing anything.

  1. Check you don’t have the file still open in another app or on another device, and close it.
  2. Wait a moment and let OneDrive finish syncing — the cloud icon shows when it’s done.
  3. On the web, open the file’s version history; the lock often clears once edits are saved.
  4. Ask any colleague who might have it open to close it.
  5. Restart the OneDrive client, or sign out and back in, to clear a stuck local lock.
  6. If it’s still locked after all that, contact whedo.it — an admin can release a server-side lock.

Still stuck after those?

You’ve done the right thing by trying. Send whedo.it a quick note — what you tried, what you saw — and a senior pair of eyes will be on it the same business day.

+61 421 346 887
5.0
★★★★★ on Google · loading…
Read all on Google →