OneDrive sync has stopped
Symptoms: red ! on the cloud icon, files not updating, “Sync is paused” tooltip.
- Click the OneDrive cloud icon in the system tray (bottom-right). Read the message — sometimes it’s a single file blocking everything.
- If it says “Sync paused”, click Resume sync.
- If a specific file is blocked, look for an invalid character in the file name (\ / : * ? " < > |). Rename it.
- Right-click the OneDrive icon → Settings → Account → Unlink this PC. (Your files stay on your computer.)
- Sign back in to OneDrive with your work account. It will re-sync — this can take a while if you have lots of files.
- Still stuck? Restart Windows once and try again. If that fails, escalate.
Still stuck after those?
You’ve done the right thing by trying. Send whedo.it a quick note — what you tried, what you saw — and a senior pair of eyes will be on it the same business day.