Set automatic replies for a team or shared mailbox
Out-of-office replies can run on a shared or team mailbox, not just your own. The trick is opening the right mailbox first.
- For your own mailbox, go to File → Automatic Replies (or Settings → Automatic replies in new Outlook).
- For a shared mailbox, open it in Outlook on the web — click your profile picture and choose ’Open another mailbox’, then enter the shared address.
- In that mailbox’s Settings, open Automatic replies and turn them on.
- Write separate messages for inside and outside the organisation if needed, and set start and end times.
- Save, then send a test message to confirm the reply fires from the shared address.
- Turn it off the same way, or rely on the end time you set.
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