I lost my phone — recover access to MFA

Don’t panic. If you set up a backup method, you can recover yourself. If not, whedo.it has to help.

1. Go to aka.ms/mfasetup on a computer where you’re already signed in.
2. If you can sign in, go to Security info — remove the lost phone, add your new one with Authenticator and a phone number.
3. If you can’t sign in at all: contact whedo.it immediately — we’ll temporarily reset MFA on your account.
4. While you wait: change your phone account password (Apple ID / Google) and remote-wipe the lost device from a friend’s phone — this is the higher risk.
5. Once you have a new phone, set up Authenticator and add at least one backup method (phone number AND alternate email).