Turn Focused Inbox on or off
Focused Inbox splits mail into Focused and Other. Some people love it, some want one plain list — it’s a quick toggle.
- In Outlook, open the View tab (or the Settings gear in new Outlook and the web).
- Find the Focused Inbox toggle and switch it on or off.
- With it on, click between Focused and Other tabs above your message list.
- To move a message and teach it, right-click and choose Move to Other (or Focused) → Always.
- Settings apply per mailbox and sync across your devices.
- If it sorts something wrongly, correct it a couple of times and it learns.
Still stuck after those?
You’ve done the right thing by trying. Send whedo.it a quick note — what you tried, what you saw — and a senior pair of eyes will be on it the same business day.